Knowledgeable, responsive and always focused on the customer, the Support team is here to address your needs.
Support representatives are technical product experts that work quickly to troubleshoot and fix issues.
Our teams are available to help when you need it. With support teams across the globe, we're here 24/7, 365 days a year.
Our support model is designed to give you a consistent experience. Instead of working with different support staff each time you need help, we'll aim to connect you with people you've worked with in the past with whom you've established a relationship.
We monitor your processes, like committing payroll, and notify you if we spot any potential issues. We'll also recommend options to prevent the issue from developing. This helps ensure things run smoothly with your payroll for an easier quarter or year-end.
Get one central place for all your support needs. Our support portal lets you submit new tickets, review past/closed tickets, access Dayforce user guides/documentation, view all release notes and review the Dayforce maintenance schedule.
If you require immediate support, Premium support provides enhanced response times for urgent issues and expanded hours, in addition to what's included in our standard support package. Get the help you need, when you need it.
A Technical Account Manager (TAM) is your designated partner, guiding you to success and helping you maximize the value of your Dayforce investment. As your trusted advisor, they deliver a world-class customer experience.