Technology is changing nearly every facet of our lives, including how we access information, connect to one another, and work. But public sector organizations are lagging behind in the digital revolution, paralyzed by legacy systems, a technology skills gap, and an imperative to guard citizens’ and governments’ sensitive data with the highest levels of protection.
Citizens are growing accustomed to highly personalized, digital experiences, but organizations can’t depend on an influx of new resources to meet their changing needs.
The future success of the public sector and its ability to deliver better outcomes for citizens lies in the workforce. Organizations will need to take a radically different approach to attracting, engaging, training, and retaining multi-generational talent, while modernizing their systems for the digital world.