Services and Support
From day one, your success is our top priority
We help you maximize the value of your Dayforce investment
Achieve measurable success from day one with Dayforce. With expert guidance and the right resources at the right time, we deliver an implementation focused on your needs. We also provide continuous support to help your organization reach its goals.
Get up and running fast
From implementation and beyond, we provide the individual support you need to reach your goals.
Implementation
With our proven Dayforce Methodology, you can get up and running quickly. And Dayforce Activate tooling helps customers submit 50% fewer support tickets than customers who don't use Activate.
Education and training
Get comprehensive training from experts to prepare your teams for a successful rollout, and to ramp up new employees.
Services to guide you all the way
After Dayforce go-live, our services help bring the right expertise to your organization. We provide tactical and operational guidance, reduce payroll and benefits admin, and support long-term success.
Value-added services
We help you get the most out of Dayforce by working with a consultant. They’ll work with you to understand your goals and objectives, provide education on how Dayforce works, and guide you through configuration and best practices.
Managed services
Ceridian can take on payroll and benefits administration so you can focus on your core business. You’ll have a single point of contact for a consistent support experience, and we’ll help you process pay, administer off-cycle events, handle hires and terminations, and navigate year-end.
Tax and payment services
With more than 40 years of experience processing payroll taxes, you can count on us for your tax filing needs. Save time by reducing the burden of tax-related administrative tasks. Reduce the possibility of non-compliance fees for late filings.
Technical Account Management services (TAM)
Maximize the value of your Dayforce investment with tailored TAM services. Our highly skilled industry and technical experts will proactively monitor, recommend, and help optimize your system so you can achieve continuous success.
Connect with peers and experts
to achieve your goals
Customer success
Get focused guidance throughout your journey, from year one “firsts” to annual events. Our customer success teams ensure you have access to the right tools, knowledge, and training.
Ceridian Community
Building self-sufficiency has never been easier. Connect with Ceridian and peers and access self-service resources through our always-available online community.
Get comprehensive global customer support
Our global support team is here when you need it. We proactively engage with you to assess how we can help, saving you time and stress.
9+
Customer support rating on a scale of 1-10
1,000+
Proactive support reach-outs per month
96.8%
Annual customer retention rate
Frequently asked questions
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Discover how Dayforce can help you manage compliance, make smarter decisions, and improve the employee experience.
