Customer Experience

Make your journey a positive one

Get everything you need to make your experience successful – it's our promise to be there for you

We believe it's important to work closely with our customers to understand their needs and deliver technology solutions that address them. We measure customer experience over years, and are committed to transparency, responsiveness, and customer focus in everything we do. 

Product innovation

Our top software developers are placed on customer-facing teams so they have the perspective they need to solve real problems. Our product team partners directly with our customers to provide regular updates on our company strategy and new releases. The feedback we get from these sessions helps us to shape our product.

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Implementation

Get a jump-start on your implementation with Dayforce Activate. It's a tool that helps you build your solution by guiding you through the early stages of your implementation. You provide data, and Activate validates it and ensures it has been captured accurately. Our experienced team of consultants are beside you every step of the way to help ensure you are successful long after go-live.

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Support

Get global customer support 24/7 from our offices across North America and in the United Kingdom and Mauritius. Our global support team members are there when you need help, and they form consistent relationships with customers while providing deep product knowledge. Our team can proactively identify potential issues, and reach out to you before issues arise.

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Customer Success

The Customer Success team helps customers maximize the value of Dayforce. Our XOXO Customer Success Program uses a platform to engage with customers from day one. XOXO is a global community that provides access to events and opportunities to network, share best practices, and build relationships with Ceridian experts.

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