Customer Success

A community of support

Partnering for success

The Ceridian Customer Success program, affectionately branded “XOXO,” is key to our customers’ human capital management success. XOXO represents Ceridian’s commitment to extend value to our customers far beyond the Dayforce product. XOXO engages customers personally to advance them professionally.

How it works

Sign on with Dayforce and get exclusive access to the XOXO Hub:  an online customer community full of valuable opportunities to learn, network, collaborate, and be recognized for your achievements. Plus, every time you complete an activity, you can earn fun points and rewards along the way.

Benefits of the XOXO Hub

  • Acquire HCM product and industry knowledge
  • Connect and network with other HCM professionals
  • Collaborate with Ceridian on the next generation of Dayforce products and services
  • Receive recognition for HCM successes and thought-leadership
  • Redeem XOXO points for great rewards like INSIGHTS conference registration

Join XOXO Program

2020 XOXO Award Winners

Ceridian announced the winners of the 2020 Ceridian XOXO Awards during its INSIGHTS 2020 virtual conference. The annual awards program recognizes organizations that have realized outstanding return on investment with Ceridian’s products and services.

Submissions for the XOXO Awards were evaluated on one or more of the following metrics depending on the chosen category: operational efficiencies gained, increased productivity, reduced turnover/absenteeism, improved/measurable impact on employee engagement, and outstanding focus on compliance.

In 2020, we added a new category to the XOXO Awards, Agility in Uncertain Times, to acknowledge the unprecedented circumstances in which organizations have had to rapidly respond and adapt while keeping the safety and well-being of their workforce at the forefront due to the global health pandemic.

Astounding Transformation

This is awarded to an organization that best demonstrates one or more of Ceridian's core brand attributes, resulting in astounding transformative results, including improved productivity and efficiency.

2020

Majorel USA, Inc.

Majorel achieved transformative results globally after implementing Dayforce. The leading global customer service organization required a system that could consolidate its HR operations in Canada, Mexico, the U.S., the Philippines, Malaysia, and Ireland. With Dayforce, Majorel is working towards a simplified, seamless HCM solution to manage its entire workforce. The company was able to implement Dayforce completely remotely during the COVID-19 pandemic and is expecting an almost 400% ROI.

Employee Empowerment and Engagement

This award honors an organization that has made significant changes to HCM processes and leveraged Ceridian's solutions to improve the employee experience and overall employee wellness.

2020

Watermark Retirement Communities

Watermark Retirement Communities elevated its employee experience starting with the moment associates are hired. With Dayforce, Watermark has made an engaging first impression through remote onboarding and reduced manual timesheet work with mobile punching. Watermark also offers associates better ownership and flexibility over their information and pay with the Dayforce mobile app and Dayforce Wallet.

Global Transformation

This award honors an organization that has significantly transformed HR processes on a global scale.

2020

Essentra PLC

Essentra transformed its global HCM processes with Dayforce. The global manufacturer and distributor of plastic and metal components and packaging consolidated HR, payroll, and workforce management data from 33 countries into Dayforce, when previously it had no single source of truth for its employee data across the globe. This enables more streamlined HR operations and the critical ability to make data-driven decisions with a global mindset.

Peace of Mind Compliance

This is awarded to an organization that best demonstrates how they have made changes to HCM processes and leveraged Ceridian's solutions to improve and manage compliance.

2020

Costa Limited

Costa Coffee leveraged Dayforce to act quickly and streamline compliance during the COVID-19 lockdown in the UK. By facilitating proper tracking of all employee pay and furloughs, and using custom forms and reporting, Costa Coffee was able to respond to the lockdown within 24 hours and secure government grants to support employees and the business in this uncertain time.

Agility in Uncertain Times

This is awarded to an organization that demonstrates agility in rapidly adapting to change and overcoming unforeseen challenges, while ensuring its employees and communities are taken care of.

2020

Fairmont Royal York

The Fairmont Royal York hotel in Toronto adapted rapidly to the challenges the hospitality industry faced due to the COVID-19 pandemic. By successfully implementing Dayforce in this pilot location for North America, the Fairmont Royal York was able to care for and leverage key talent quickly to ensure continued operations and service. Moving forward, Dayforce will help the company continue to streamline its people operations to prepare for whatever the future may bring.

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