The Ceridian Customer Success program, affectionately branded “XOXO,” is key to our customers’ human capital management success. XOXO represents Ceridian’s commitment to extend value to our customers far beyond the Dayforce product. XOXO engages customers personally to advance them professionally.
Sign on with Dayforce and get access to a network of customers, and a world of valuable resources. The XOXO program provides customers with an assigned representative and access to the XOXO Hub to help them navigate a path to success.
Customer Success program representatives will make sure each Dayforce stakeholder in an organization receives the benefits of the Ceridian Customer Success program.
Representatives will:
The online XOXO Hub is where customers can go to review and participate in valuable opportunities. Each activity is designed to deliver intrinsic benefits while also being gamified with fun XOXO points.
XOXO Hub benefits:
Ceridian announced the winners of the 2018 Ceridian XOXO Awards during our annual customer forum, INSIGHTS 2018, in Las Vegas, Nevada. The annual awards program recognizes organizations that have realized outstanding return on investment with Ceridian's products and services.
Submissions for the XOXO Awards were evaluated on one or more of the following metrics depending on the chosen category: operational efficiencies gained, increased productivity, reduced turnover/absenteeism, improved/measurable impact on employee engagement, and outstanding focus on compliance.
This is awarded to an organization that best demonstrates one or more of Ceridian's core brand attributes, resulting in astounding transformative results, including improved productivity and efficiency.
2018 Winner
The Second City achieved transformative results after implementing Dayforce. They completely overhauled how they manage and support their workforce, allowing their employees to focus on what they do best.
This award honors an organization that has made significant changes to HCM processes and leveraged Ceridian's solutions to improve the employee experience and overall employee wellness.
2018 Winner
ATI unified and streamlined their employees' user experience across the country, beginning the moment an applicant sends their resume. This has led to an improved employee onboarding experience and overall employee satisfaction.
This award honors an organization that has significantly transformed HR processes on a global scale.
2018 Winner
ESI transformed their global performance management process resulting in greater transparency and a better user experience for their employees and managers.
This is awarded to an organization that best demonstrates how they have made changes to HCM processes and leveraged Ceridian's solutions to improve and manage compliance.
2018 Winner
American Diabates Association simplified their payroll processes, and as a result, improved efficiency, reduced compliance concerns, and regained the time they needed to focus on paying employees accurately.
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