Powerpay FAQs

Powerpay FAQ

My company doesn’t use Ceridian Powerpay. Can I still use the Powerpay Self Service mobile app?

The Powerpay Self Service mobile app is only available to Ceridian Powerpay customers that have enabled the Self Service feature for their employees. 

How do I reset my Powerpay Self Service mobile app password?

If you are not logged in to the app, reset your password by tapping “Forgot your password” on the login screen. If you are logged into the app, tap the “Change Password” menu item under Settings. 

Who can I contact for support with the Powerpay Self Service mobile app?

Your manager or system administrator can help with mobile app support including resetting your password, updating direct deposit information, and access to earnings statements. 

What information is stored on my phone when I use the Powerpay Self Service mobile app for Apple devices?

Only your username is stored. Your password is not stored on your device, with the exception of Apple devices that support Touch ID or Face ID. If you use Touch ID or Face ID, then your password is encrypted and stored on your device. To use Touch ID or Face ID with Powerpay Self Service your phone must have a passcode. The Powerpay Self Service mobile app does not store any other information on your device. See the privacy policy for complete details. For more information about Touch ID and Face ID security on Apple devices, visit https://support.apple.com/en-us/HT5949 .

What happens if I change the fingerprints stored on my Apple device?

Powerpay Self Service mobile app will disable Touch ID and you will need to go to the Enable Touch ID feature in the Settings menu to re-enable Touch ID.

What happens if I change my password on the web version of Powerpay Self Service and I am using Touch ID or Face ID on my mobile device?

The next time you log in to Powerpay Self Service using your mobile device, you will need to log in using your new password, go to the Enable Touch ID feature in the Settings menu and enter the new password and select Done.

Why isn’t a particular feature available on the mobile app?

There are two possible reasons for this.

First, some of the features on the mobile app support less functionality than the desktop version, or are not available on mobile.

Second, administrators can enable or disable features on the mobile app as necessary. For more information about which features have been enabled for your organization, contact your manager or system administrator.