Support for Employers

Dayforce

Log in for support with Dayforce including Payroll, Tax, Benefits, Human Resources, Talent, Time & Attendance and Workforce Management.

Dayforce Support:

WFM only:

 

Request a SSAE 18 SOC 1 Report

Ceridian SSAE 18 SOC reports and quarterly Letters of Assurance are available on the Ceridian Customer Due Diligence site.

Powerpay Customer Support

Call 1-866-398-2572 for support with Powerpay. Support in French is available at 1-866-538-8702.

Please use our IVR system at 1-800-667-7867 if you are looking for the following:

  • transmission status
  • payroll total information
  • or to put a stop payment on a cheque or direct deposit.

Ceridian's toll-free 1-800 telephone system lets you complete all such payroll transactions at your convenience. You can access the system 24 hours a day, seven days a week.

Year-end guides, forms and documents

Year-End Guide: Dayforce
Dayforce Year End Customer Guide 2020
 
Year-End Guide: Blue (4-digit payroll numbers)
Insync Year End Customer Guide 2020 (PDF file)
SAMPLE Adjustment Spreadsheet (Excel File)
Adjustment Spreadsheet (Excel File)

Year-End Guide: Small Business
Small business year end customer guide 2020 (Phone) (PDF file)
SAMPLE Adjustment Spreadsheet (Excel File)
Adjustment Spreadsheet (Excel File)
Year-End Information can be found in Powerpay Help.
Powerpay Users – Most year end adjustments can be keyed within the application. Access the Year-End tab in Powerpay to learn more.

Year-End Guide: Green
Payflex year end customer guide 2020 (PDF file)

Year-End Guide: Print Payment Solutions
Print Payment Solutions year end customer guide 2020 (PDF file)
Print Payment Solutions - Additional Fields Excel File

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