Support for Employers


Log in for support with Dayforce including Payroll, Tax, Benefits, Human Resources, Talent, Time & Attendance and Workforce Management.

Dayforce Support:


Request a SSAE 18 SOC 1 Report

Ceridian SSAE 18 SOC reports and quarterly Letters of Assurance are available on the Ceridian Customer Due Diligence site.

Powerpay Customer Support

Call 1-866-398-2572 for support with Powerpay. Support in French is available at 1-866-538-8702.

Please use our IVR system at 1-800-667-7867 if you are looking for the following:

  • transmission status
  • payroll total information
  • or to put a stop payment on a cheque or direct deposit.

Ceridian's toll-free 1-800 telephone system lets you complete all such payroll transactions at your convenience. You can access the system 24 hours a day, seven days a week.

Customer training

At Ceridian, we are committed to helping you, our customer, achieve the highest possible return on your investment.  To equip you with the skills you need to get the most out of your Ceridian solution, we offer instructor-led training webinars.

Explore Powerpay Training

Year-end guides, forms and documents

Year-End Guide: Dayforce
Dayforce Year End Customer Guide 2022 (PDF file)
Year-End Guide: Blue (4-digit payroll numbers)
Insync Year End Customer Guide 2022 (PDF file)
SAMPLE Adjustment Spreadsheet (Excel File)
Adjustment Spreadsheet (Excel File)

Year-End Guide: Small Business
Year-End Information can be found in Powerpay Help.
Powerpay Users – Most year end adjustments can be keyed within the application. Access the Year-End tab in Powerpay to learn more.
SAMPLE Adjustment Spreadsheet (Excel File)
Adjustment Spreadsheet (Excel File)