Support for Employers

Dayforce

Call Toll Free 1-855-432-9367 or log in for support with Dayforce including Payroll, Tax, Benefits, Human Resources, Talent, Time & Attendance and Workforce Management.

Request a SSAE 18 SOC 1 Report
Ceridian SSAE 18 SOC reports and quarterly Letters of Assurance are available on the Ceridian Customer Due Diligence site.

Powerpay Customer Support

Call 1-866-398-2572 for support with Powerpay.

Bilingual support available at 1-866-538-8702.

Get an update on your Powerpay payroll or stop a payment

Powerpay Customers — Call 1-800-667-7867 to get an update on:

  • transmission status
  • payroll total information
  • or to put a stop payment on a cheque or direct deposit.

Ceridian's toll-free 1-800 telephone system lets you complete all such payroll transactions at your convenience. You can access the system 24 hours a day, seven days a week.

Instructions on how to use this IVR service.

Year-end guides, forms and documents

Year-End Guide: Dayforce
Dayforce Part 1 (PDF file)
Dayforce Part 2 (PDF file)
 
Year-End Guide: Blue (4-digit payroll numbers)
Ceridian Insync (PDF file)
SAMPLE Adjustment Spreadsheet (Excel File)
Adjustment Spreadsheet Excel File
PRISM (PDF file)
All Products (PDF file)
(Includes: Ceridian Insync, Micropay, PRISM)

Year-End Guide: Small Business
Small Business (Phone) (PDF file)
SAMPLE Adjustment Spreadsheet (Excel File)
Adjustment Spreadsheet (Excel File)
Powerpay (PDF file)
Powerpay Users – Most year end adjustments can be keyed within the application. Access the Year-End tab in Powerpay to learn more.

Year-End Guide: Red (3-digit payroll numbers)
Red (PDF file)
(Includes: Ceridian Insync, Payroll Manager, PRISM)
2018 Customer Input/Output Schedule  (PDF file)

Year-End Guide: Green
Green PayFlex (PDF file)
HR/Payroll Latitude (PDF file)

Year-End Guide: Print Payment Solutions
Print Payment Solutions (PDF file)
Print Payment Solutions - Additional Fields Excel File

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