Support for Employers

Dayforce

Call Toll Free 1-855-432-9367 or log in for support with Dayforce including Payroll, Tax, Benefits, Human Resources, Talent, Time & Attendance and Workforce Management.

Request a SSAE 18 SOC 1 Report
Ceridian SSAE 18 SOC reports and quarterly Letters of Assurance are available on the Ceridian Customer Due Diligence site.

Powerpay Customer Support

Call 1-866-398-2572 for support with Powerpay.

Bilingual support available at 1-866-538-8702.

Get an update on your Powerpay payroll or stop a payment

Powerpay Customers — Call 1-800-667-7867 to get an update on:

  • transmission status
  • payroll total information
  • or to put a stop payment on a cheque or direct deposit.

Ceridian's toll-free 1-800 telephone system lets you complete all such payroll transactions at your convenience. You can access the system 24 hours a day, seven days a week.

Year-end guides, forms and documents

Year-End Guide: Dayforce
Dayforce Part 1 (PDF file)
Dayforce Part 2 (PDF file)
 
Year-End Guide: Blue (4-digit payroll numbers)
Insync Year End Customer Guide 2018 (PDF file)
SAMPLE Adjustment Spreadsheet (Excel File)
Adjustment Spreadsheet (Excel File)
PRISM year end customer guide 2018 (PDF file)

Year-End Guide: Small Business
Small business year end customer guide 2018 (Phone) (PDF file)
SAMPLE Adjustment Spreadsheet (Excel File)
Adjustment Spreadsheet (Excel File)
Powerpay year end customer guide 2018 (PDF file)
Powerpay Users – Most year end adjustments can be keyed within the application. Access the Year-End tab in Powerpay to learn more.

Year-End Guide: Red (3-digit payroll numbers)
Red year end customer guide 2018 (PDF file)
(Includes: Ceridian Insync, Payroll Manager, PRISM)
2018 Customer Input/Output Schedule  (PDF file)

Year-End Guide: Green
Payflex year end customer guide 2018 (PDF file)
HPL year end customer guide 2018 (PDF file)

Year-End Guide: Print Payment Solutions
Print Payment Solutions year end customer guide 2018 (PDF file)
Print Payment Solutions - Additional Fields Excel File

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