Customer Success

A community of support

Partnering for success

The Ceridian Customer Success program, affectionately branded “XOXO,” is key to our customers’ human capital management success. XOXO represents Ceridian’s commitment to extend value to our customers far beyond the Dayforce product. XOXO engages customers personally to advance them professionally.

How it works

Sign on with Dayforce and get access to a network of customers, and a world of valuable resources. The XOXO program provides customers with an assigned representative and access to the XOXO Hub to help them navigate a path to success.

Customer Success program representatives will make sure each Dayforce stakeholder in an organization receives the benefits of the Ceridian Customer Success program.

Representatives will:

  • Provide proactive coaching and regular touchpoints to support your success
  • Facilitate networking with Ceridian and HCM professionals 
  • Provide the right assistance at the right time

The XOXO Hub

The online XOXO Hub is where customers can go to review and participate in valuable opportunities. Each activity is designed to deliver intrinsic benefits while also being gamified with fun XOXO points.

XOXO Hub benefits:

  • Receive ongoing educational information to keep you ahead of the HCM curve
  • Connect and network with other HCM professionals
  • Collaborate with Ceridian on the next generation of Dayforce products and services
  • Receive recognition for HCM successes and thought leadership
  • Redeem XOXO points for great rewards like INSIGHTS conference registration

Join XOXO Program

2017 XOXO Award Winners

Ceridian announced the winners of the 2017 Ceridian XOXO Awards during our annual customer forum, INSIGHTS 2017, in Las Vegas, Nevada. The annual awards program recognizes organizations that have realized outstanding return on investment with Ceridian's products and services.

Submissions for the XOXO Awards were evaluated on one or more of the following metrics depending on the chosen category: operational efficiencies gained, increased productivity, reduced turnover/absenteeism, improved/measurable impact on employee engagement, and outstanding focus on compliance.

Astounding Transformation

This is awarded to an organization that best demonstrates one or more of Ceridian's core brand attributes, resulting in astounding transformative results, including improved productivity and efficiency.

2017 Winner

Rubio's Coastal Grill

The growing quick-service national restaurant chain streamlined the employee onboarding experience and said farewell to manual paper-based processes. Watch the video for more on the Rubio’s story.

Read more about Rubio's Coastal Grill

Employee Empowerment and Engagement

This award honors an organization that has made significant changes to HCM processes and leveraged Ceridian's solutions to improve the employee experience and overall employee wellness.

2017 Winner

Houston Texans

How does an NFL team with a diverse workforce – from office staff to football players – manage payroll and HR, whether at home or on the road? With Dayforce. It’s allowed them to focus on what’s important – giving back to fans and their community. Watch the video to learn more, or read the Texans story.

Global Transformation

This award honors an organization that has significantly transformed HR processes on a global scale.

Ceridian - Global Transformation winner 2017

2017 Winner

Optus

Optus, a large telecommunications company based in Australia, overhauled their manual scheduling processes. This allowed them to assign the right number of staff to the right stores at the right time, which improved employee retention and overall customer satisfaction.

Peace of Mind Compliance

This is awarded to an organization that best demonstrates how they have made changes to HCM processes and leveraged Ceridian's solutions to improve and manage compliance.

Ceridian - Peace of Mind Compliance winner 2017

2017 Winner

Blue Cross & Blue Shield of Rhode Island

Ceridian’s Dayforce enabled Blue Cross & Blue Shield of Rhode Island to create forms and automate workflow, resulting in streamlined processes, increased efficiencies and a reduction in errors.

Read Blue Cross Blue Shield of Rhode Island's story.

HCM Professional of the Month

The Ceridian XOXO Customer Success Program recognizes human capital management professionals who exemplify the spirit of the XOXO program. Recipients have not only transformed their own business with Ceridian solutions, but they have engaged other professionals to share best practices, making them an invaluable industry thought leader.

View Winners
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