Customer Success

A community of support

Partnering for success

The Ceridian Customer Success program, affectionately branded “XOXO,” is key to our customers’ human capital management success. XOXO represents Ceridian’s commitment to extend value to our customers far beyond the Dayforce product. XOXO engages customers personally to advance them professionally.

How it works

Sign on with Dayforce and get access to a network of customers, and a world of valuable resources. The XOXO program provides customers with an assigned representative and access to the XOXO Hub to help them navigate a path to success.

Customer Success program representatives will make sure each Dayforce stakeholder in an organization receives the benefits of the Ceridian Customer Success program.

Representatives will:

  • Provide proactive coaching and regular touchpoints to support your success
  • Facilitate networking with Ceridian and HCM professionals 
  • Provide the right assistance at the right time

The XOXO Hub

The online XOXO Hub is where customers can go to review and participate in valuable opportunities. Each activity is designed to deliver intrinsic benefits while also being gamified with fun XOXO points.

XOXO Hub benefits:

  • Receive ongoing educational information to keep you ahead of the HCM curve
  • Connect and network with other HCM professionals
  • Collaborate with Ceridian on the next generation of Dayforce products and services
  • Receive recognition for HCM successes and thought leadership
  • Redeem XOXO points for great rewards like INSIGHTS conference registration

Join XOXO Program

2018 XOXO Award Winners

Ceridian announced the winners of the 2018 Ceridian XOXO Awards during our annual customer forum, INSIGHTS 2018, in Las Vegas, Nevada. The annual awards program recognizes organizations that have realized outstanding return on investment with Ceridian's products and services.

Submissions for the XOXO Awards were evaluated on one or more of the following metrics depending on the chosen category: operational efficiencies gained, increased productivity, reduced turnover/absenteeism, improved/measurable impact on employee engagement, and outstanding focus on compliance.

Astounding Transformation

This is awarded to an organization that best demonstrates one or more of Ceridian's core brand attributes, resulting in astounding transformative results, including improved productivity and efficiency.

2018 Winner

The Second City

The Second City achieved transformative results after implementing Dayforce. They completely overhauled how they manage and support their workforce, allowing their employees to focus on what they do best.

Read more about The Second City 

Employee Empowerment and Engagement

This award honors an organization that has made significant changes to HCM processes and leveraged Ceridian's solutions to improve the employee experience and overall employee wellness.

2018 Winner

ATI Physical Therapy

ATI unified and streamlined their employees' user experience across the country, beginning the moment an applicant sends their resume. This has led to an improved employee onboarding experience and overall employee satisfaction.

Read more about ATI Physical Therapy

Global Transformation

This award honors an organization that has significantly transformed HR processes on a global scale.

2018 Winner

Electro-Scientific Industries (ESI)

ESI transformed their global performance management process resulting in greater transparency and a better user experience for their employees and managers. 

Read more about ESI

Peace of Mind Compliance

This is awarded to an organization that best demonstrates how they have made changes to HCM processes and leveraged Ceridian's solutions to improve and manage compliance.

2018 Winner

American Diabetes Association

American Diabates Association simplified their payroll processes, and as a result, improved efficiency, reduced compliance concerns, and regained the time they needed to focus on paying employees accurately.

Read more about American Diabetes Association

HCM Professional of the Month

The Ceridian XOXO Customer Success Program recognizes human capital management professionals who exemplify the spirit of the XOXO program. Recipients have not only transformed their own business with Ceridian solutions, but they have engaged other professionals to share best practices, making them an invaluable industry thought leader.

View Winners
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