Accessibility

Providing goods and services to people with disabilities

Ceridian is committed to excellence in serving all customers including people with disabilities. The policy below is our plan for ensuring that all interactions between Ceridian and members of the public are considerate and welcoming to those with disabilities.

If you have had an experience you would like to share or suggestions for how Ceridian could enhance accessibility, please don't hesitate to follow the Feedback Process described below.

Multi-year accessibility plan

Assistive devices

We will ensure that staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Ceridian will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed on Ceridian's website and at an affected location, if required.

Training for staff

Ceridian will provide training to employees. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

This training will be provided to staff as part of new hire training.

Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
• Ceridian's accessible customer service policy
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• How to use any assistive devices that are available on-site or otherwise that may help with providing goods or services to people with disabilities
• What to do if a person with a disability is having difficulty in accessing Ceridian's Goods and Services

Staff will also be trained when substantive changes are made to this policy.

Feedback process

Customers who wish to provide feedback on the way Ceridian provides goods and services to people with disabilities can call Customer Service at any of Ceridian's locations or visit our website at https://www.ceridian.com/ca/contact to submit your comments electronically.

Please Note: Although Ceridian development makes efforts to support navigability for all users, our products are not, themselves, subject to WCAG 2.0 conformance. We would be interested in any feedback you might share regarding your experience using various screen readers / assistive devices with our products.

All feedback will be directed to Human Resources. Customers can expect to receive a response in 2 business days. Complaints will be addressed according to our organization's complaint management procedures.