Talking to peers about the challenges – and opportunities – they face with workforce management (WFM) is useful, and quantitative research can deepen these insights. That’s why Ceridian collaborated with Innovative Retail Technologies to survey more than 150 retail workforce managers to better understand their most important HCM (inclusive of WFM) initiatives over the past year.
There are three high level insights I want to share from this research; I’ll take a deeper dive into the results in future posts.
For a high level look at key findings from the survey, you can access the infographic.
As we stand on the threshold for 2017, I’m optimistic that some of these trends will positively accelerate for the benefit of associates, retailers and ultimately the customers they serve. Leading up to the National Retail Federation‘s Big Show next week in NYC, I’ll share more thoughts based on this survey.