The building blocks of every relationship are the interactions we have with other people – whether those conversations happen via text, e-mail, phone or face to face. The words we choose and the language we use will either build more clarity and trust or create obscurity and distrust. Our intentions and statements are one thing – but our actual follow up and follow through are another.
This is particularly important for business leaders to acknowledge and embrace, since our interactions with our team and coworkers can influence organizational performance. Communicating clearly and acting on those communications and commitments will facilitate engagement and trust, letting employees know leaders will do what they say they will do.
At Ceridian, we use our Dayforce TeamRelate solution to help us better interact with the individuals we work with by understanding four main communication styles. Below is a quick summary of each style, and an example of how a coaching conversation can differ based on the style of the individual:
By understanding the different communication styles of each individual and adapting the coaching conversations, executives and managers alike will be better able to deliver personalized feedback in a way that will energize and inspire their workforce.