Customer Stories

The Hanover Insurance Group claims the future of work

The property and casualty insurance company invests in growing its people with Dayforce.

The battle for talent within the financial services industry is fierce. Changing consumer behaviours, big data, workforce automation, and market disruption all contribute to the competitive labour market. Companies must adapt and transform to remain competitive, which is exactly what The Hanover Insurance Group has done.

“We are working to further enhance our workforce and our environment to be more modern,” says Bill Bailey, VP of HR at The Hanover. “Today, people in the workforce are looking for a place that’s more flexible, inclusive and diverse — all things that are important elements of our culture at The Hanover.”

The Hanover is one of the largest insurance companies in the United States and has underwritten property and casualty insurance for over 150 years. Based in Worcester, Massachusetts, The Hanover employs 4,300 people.

One of the many ways The Hanover retains top talent and draws in new talent is through its effective use of technology, including Dayforce HCM. By employing relevant technology, The Hanover has been able to improve the employee experience while giving the company an edge in the battle for talent. 

“Integrated technology is expected of us,” says Cilsy Harris, CIO of Corporate and Enterprise. “Not having technology in place says you’re not here for the next generation of the workforce.”

Investing in people

The Hanover has partnered with Ceridian for over 10 years, referring to Dayforce as its “ecosystem” for a variety of employee-related tasks.

Dayforce is used for managed payroll and benefits, time and attendance, recruiting, onboarding, performance, and compensation. Having a single, integrated HCM solution is just one of the reasons The Hanover has been able to rise to the demands of the modern workforce and retain top talent. 

“When looking at the future of work, HR technology is so key to our ability to maintain a positive employee experience,” says Bailey. “Dayforce is helping us in terms of retaining talent by helping to ensure that our experience is seamless.”

Company-wide adoption

As The Hanover has expanded its use of Dayforce over the past few years, it has achieved 100% adoption of the platform across the company. This widespread adoption has increased the HR team’s efficiency, allowing for all employee data to be stored in one place. 

“Having technology to make my job more efficient is very important to me, and it shows we are progressing forward,” says Colleen Ellsworth, Director of Innovation Development. “Dayforce is a system we use on a regular basis.”

Customer-led innovation

Looking forward, The Hanover will continue to provide feedback and partner with the Ceridian team to improve the technology through first-hand experience.

“The relationship we have with Ceridian is a very solid give-and-take. We spend a lot of time outlining what our challenges are, and Ceridian works to serve up solutions,” says Bailey. “We look at things from a long-term perspective — not only what the tool can do today, but where we want the tool to be in the future. Change is inevitable in the HR space, and having a partner like Ceridian allows us to meet the needs of the future workforce.”

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