A new report by the Aberdeen Group report proves that automation boosts productivity, customer satisfaction and compliance. 

Best practices for scheduling: the Aberdeen Report

A new report by the Aberdeen Group report proves that automation boosts productivity, customer satisfaction and compliance.

Ceridian has sponsored the Aberdeen Group's Workforce Scheduling 2011: Automation Drives Accuracy, Efficiency and Business Outcomes. The report explains how best-in-class organizations leverage workforce management scheduling capabilities and technologies to impact organizational goals.

The Workforce Scheduling 2011 report found that organizations who demonstrate best-in-class performance shared several common characteristics, including: 

  • Executive buy-in on the importance of scheduling and its impact on business objectives
  • The use of automated solutions to standardize workforce management processes across the entire organization
  • The ability to schedule employees using a number of factors: by workload, business demand, availability, etc.
  • Scheduling accuracy of 90 percent or greater (i.e., the percent of schedules that don't require manager modification after creation)
  • Customer satisfaction improvements of 11 percent year-over-year
  • Unplanned overtime costs of 4 percent or less

"The Aberdeen report corroborates our own findings," says Howard Tarnoff, senior vice president and general manager of Ceridian's Workforce Management practice. "We know Ceridian clients use Dayforce Workforce Management to improve their overall capabilities and meet the Aberdeen report's best-in-class standards. By aligning the workforce with corporate goals and giving managers and employees the tools that both keep them compliant and help them create the best possible schedules, companies improve their performance and maximize employee engagement."

Jayson Saba, research analyst at Aberdeen Group notes, "Scheduling automation remains relatively low in terms of adoption. Based on this cross-industry sample of more than 200 organizations, 39 percent currently have automated scheduling systems. Nonetheless, organizations that do automate are reaping tremendous benefits in overtime costs, employee engagement, manager productivity and compliance. Before investing in a system, an organization must standardize labor and business rules and other processes across the organization."

Click here to access the complete report, Workforce Scheduling 2011: Automation Drives Accuracy, Efficiency and Business Outcomes.