Avoiding common SNAFUS with payroll services RFPs
- Keep the requirements team small and manageable, but make sure to include a representative sample of potential payroll system users.
- Take the time to prioritize your payroll needs or requirements, or you will be forced to do so during the implementation phase.
- Avoid short-term, isolated decisions.
- Plan for future needs and expansion in payroll processing.
- Identify specific payroll processing functionality that is critical to project success, regardless of price.
- Understand all types of costs involved, not just software or hosted services costs.
- Evaluate performance of finalists.
- Pay attention to payroll vendor capabilities not included in your requirements; or lack of capabilities to address your needs.
- Negotiate performance guarantees during RFP process.
- Check references on payroll solution vendors and consult with similar types of business, or local businesses, about their payroll processing solutions.
- Perform thorough background checks on payroll, HRO and HRIS vendors to ensure their long-term viability.
- Pay attention to signs of obsolescence in vendor's payroll services, processes or service delivery model.
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