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Enviable Service

You're not expected to have all the answers. Just the right ones

KnowHow provides our clients with the best care in the industry

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KnowHow can help you get the answers you need to do your job

Ceridian is known for listening to our customers to assure we are providing the KnowHow that they need. We proactively develop customer-driven strategies based on feedback from Customer Advisory Boards, User Group Meetings, Net Promoter Score and touch point surveys as well as other direct customer feedback.
You can expect our service to go beyond a typical day-to-day tactical level. You'll benefit from a strategic long-term partnership right from the start. Our experienced account managers will work to fully understand your business and provide consultative support.
Our implementation process is designed to work with you, not against you. Dedicated, certified project managers work with you to provide an end-to-end implementation plan using proven Six Sigma processes that take you successfully through your implementation.
You can get the answers you need when you need them from knowledgeable, experienced people or you can go online anytime to access award-winning Web sites and electronic tools.

	Ceridian uses the Net Promoter Score methodology to produce a clear measure of our performance through our customers' eyes. Learn more.

	Ceridian's annual customer conference offers professional and personal development, industry certifications, networking and fun. Learn more.

	Ceridian is proud to deliver Military OneSource, a Department of Defense program that provides resources, information and one-on-one support to all active duty, Guard and Reserve personnel and their family members. Learn more.

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Review Ceridian's Enviable Service case studies and customer comments

Allied Building Products Corporation: Ceridian's superior customer service helps build success

allied_building_products.pdf (456 Kb)
(Industry: Building Materials Wholesaler; 3,500 employees in the US) "What makes Ceridian great is the employees. My account executive is there for me every step of the way. ... She makes our process very easy. She knows my staff; she knows our company; she knows our payroll system." -- Tammy Johnson, Payroll Manager

Amcor: Ceridian solutions save Amcor an estimated $250,000-$300,000 per year in personnel costs

amercorpet.pdf (231 Kb)
(Industry: Packaging; 2,200 employees in the US) "Our current Ceridian account executive provides great assistance and identifies many creative solutions due to her knowledge of the HR marketplace and Ceridian's solutions. We're increasingly relying on her knowledge of best practices and expect to see a huge increase in HR capabilities within the system and within the partnership." -- Joe Zakrajsek, Senior Manager of Compensation and Benefits

Ceridian's superior customer service helps build success
Ceridian customer case study (September 2010)

Chris Scott, Aviva

es_scott.wmv (2.438 Mb)
Ceridian's Enviable Service is one of the reasons Aviva has been loyal to Ceridian as a customer. INSIGHTS 2009.

Christina Russell, Iberia Bank
Ceridian customer testimonial from Christina Russell of Iberia Bank.

Enviable Service customer comments regarding Ceridian's Enviable Service

enviable_service.wmv (9.568 Mb)
Summary video of customer comments regarding Ceridian's Enviable Service. INSIGHTS 2009.

GameStop: Large retailer enjoys eCard ease, payroll automation, tax compliance at the touch of a key

gamestop.pdf (212 Kb)
(Industry: Video and Entertainment Software Retailing; Over 3,000 employees) ""In all my dealings with Ceridian, I've been very happy ... I expect perfection, and Ceridian has met my every expectation." -- Charlotte Green, Payroll Manager

Jackson Walker: Ceridian helps law firm maintain service excellence with HR/Payroll

jacksonwalker.pdf (232 Kb)
(Industry: Law; 650 employees) "When I'm recommending Ceridian to someone else, I explain the customer service is really good, and the product itself is superior to anything else I've seen. Whether I email or call, I know I'll get an answer very quickly." -- Ana Davis, Payroll Manager

James E. Winston, DC Water & Sewer Authority
Ceridian customer testimonial from James E. Winston of DC Water & Sewer Authority.

Julie Bridwell, Tire Centers

es_bridwell.wmv (1.679 Mb)
Tire Centers comments on a level of service you're not going to get anywhere else. INSIGHTS 2009.

Katie McKee, TranSystems Corporation

es_mckee.wmv (1.669 Mb)
TransSystems appreciates the time Ceridian customer support saves them. INSIGHTS 2009.

Merissa Steuwer, Inland Regional Center
Ceridian customer testimonial from Merissa Steuwer of Inland Regional Center.

Scoular: Ceridian provides commodities company with worry-free, reliable solutions year after year

scoular_company.pdf (250 Kb)
(Industry: Agricultural Support Activities and Products; 550 employees) "Ceridian's knowledge of best practices and customer service skills enable us to focus on our business." -- Yvonne Lutz, Director of HR

Tammy Johnson, Allied Building Products Corp.
Ceridian customer testimonial from Tammy Johnson of Allied Building Products Corp.

Tire Centers: Ceridian expertise and scalable solutions help Tire Centers, LLC grow and prosper

tire_centers.pdf (236 Kb)
(Industry: Auto Parts Retail; 2500 employees) "When my team members call the Ceridian service center, they come back to me and say, 'Hey, you're right. They know who we are. They know our challenges. And they know how to address them.'" -- Julie Bridwell, Payroll Manager

YMCA of Metropolitan Los Angeles: Full compliance, reduced expenses, and increased productivity

ymca_of_la_case_study.pdf (1.105 Mb)
(Not for Profit: 2,500 employees) "As soon as we saw Ceridian InView Workforce Management, we knew it was the way to go. We had looked at other solutions and thought InView Workforce Management was a much more comprehensive and powerful tool, much more adaptable and closer to what we want to do in the business." --Heather Livernois, Senior Vice President of Finance, Controller

Yvonne Lutz, Scoular Company

es_lutz.wmv (1.686 Mb)
One of the things the Scoular company really likes about Ceridian is its customer support. INSIGHTS 2009.

What are our clients saying?

Amcor PET Packaging USA Inc.: Ceridian solutions save Amcor an estimated $250,000-$300,000 per year in personnel costs
GameStop Corp: Large retailer enjoys eCard ease, payroll automation, tax compliance at the touch of a key
Jackson Walker L.L.P.: Ceridian helps law firm maintain service excellence with HR/Payroll
Scoular Company: Ceridian provides commodities company with worry-free, reliable solutions year after year
Tire Centers LLC: Ceridian expertise and scalable solutions help Tire Centers, LLC grow and prosper
Read more case studies

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