 | Improving performance by helping employees understand their work stylesWorkplace conflict is as old as the workplace, as are attempts to understand it. As early as 400 B.C., the Greek physician Hippocrates attempted to understand human behavior by characterizing temperament into four general categories. But today's work style models are more sophisticated, more externally focused, and are providing practical insights. |
We're listening: HRO launches Customer Advisory Board
Part of Ceridian's philosophy has always been to actively listen to our customers' needs and wants. Using this valuable information, we implement new solutions, modify existing solutions and build improved processes to better serve our customers. Ceridian's Human Resources Outsourcing (HRO) business has formalized this feedback and collaboration through a newly formed HRO Customer Advisory Board. This group of executives will provide guidance and support on issues critical to Ceridian's customers.
A new tool for payroll customers: Ceridian Service Assistant
The workday just got a little easier for Ceridian Payroll System customers. We are introducing a new tool called Ceridian Service Assistant (CSA). Available late summer 2007, this Web-based tool will give mid- and large-sized payroll customers the ability to perform certain activities which previously required a call or email to Ceridian's customer service.
Working productively: Managing chronic complainers
Some employees never seem to be happy. They constantly point out problems to management or to coworkers, but rarely propose constructive solutions. Even if they do good work, these employees can undermine team motivation and productivity, and they can cause others to feel dissatisfied. That's why it's important for you as a manager to be aware of chronic complainers and negative employees in your group.
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