Customers provide important feedback to Ceridian

Ceridian places immense value in getting customer feedback. That's why 10 of Ceridian's Web-based products now offer a direct line of communication to Ceridian's Documentation and Product
Development teams.

"Our customers' opinions are important to us," says Chip Jones, manager of Ceridian's Documentation team, "that's why our product Help Pages now have a link that allows customers to offer feedback on Ceridian products. Customer feedback helps us provide more user-friendly and complete product documentation," Jones explains.

The link was added as a way for customers to ask additional questions about products or point out areas in the Help that need further explanation. Ceridian quickly discovered, however, that customers are also providing invaluable input about additional features they wish were included in Ceridian's products. This feedback is forwarded to Ceridian's Product Management team, making customers a true partner in future software development.

Positive customer feedback
Ceridian customers were quick to notice the new feedback tool. The link was installed on many of Ceridian's Web-based products. Within a few months, more than 80 replies from customers were submitted.

The feedback link is becoming a mechanism for customers to get the help they need and to focus Documentation and Product Management on the areas where customers want clarification or even enhancements.

Customers, including Susan Boudreaux, manager of reimbursement support for the Hattiesburg Clinic, have responded positively to Ceridian's diligence in addressing customer requests. When Hattiesburg Clinic submitted feedback about product enhancements, they were promptly forwarded to Ceridian's Product Management and Product Development teams. Boudreaux says, "thanks so much for your help. It's nice to know someone is 'out there' listening."

Developing a partnership with customers
"Going beyond solving a customer's immediate problems, making documentation changes for the next release makes our product documentation stronger," says Jones.

If you have a comment or suggestion you'd like to submit about any of Ceridian's Web-based products, take advantage of this new feedback tool. You can find the link at the top right of each help topic page on our Web-based solutions. We'd love to hear from you!