Providing multi-level support to all Dayforce HCM customers

Ensuring our customers get the most out of their Dayforce HCM investment, our support packages are designed to meet each customer’s business needs.

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Providing multi-level support and services to Dayforce HCM customers

Standard

Dayforce HCM Services

All Dayforce HCM customers are provided with a strong foundation of support to meet their needs from essential training to phone support.

  • Toll free phone support to access support representatives during set business hours
  • 24/7 online access to view or enter support tickets
  • Dayforce education and training templates to assist end-user training
  • Organizational readiness toolkit
  • Extensive documentation library
  • 24/7 system monitoring
Premium

Dayforce HCM Services

Premium Support is designed for customers with over 1000+ employees who require expanded support to meet their operational needs.

  • Enhanced response times for high priority tickets
  • Expanded hours (24/7/365)
  • Available to customers with 1000+ employees
Managed Services

Dayforce HCM Services

By combining Ceridian’s team of specialists with the award-winning technology of Dayforce HCM, businesses now have access to a solution that relieves the burden of administering payroll and benefits. Ceridian’s team acts as an extension of your HR and Finance areas; improving quality of service, mitigating risk and reducing in-house effort so you can focus on more strategic activities.

  • Quality controls and processes provide reliable service 
  • Minimize in-house effort and save on unnecessary costs
  • Mitigate risks associated with security, privacy and compliance
Open Enrollment Configuration

Dayforce HCM Services

The stress of preparing for Open Enrollment can be reduced by using our Open Enrollment Configuration service. When you experience a change to your benefit plan design, a carrier change or an update to your plan, with the Open Enrollment Configuration service, the required changes will be configured according to your instructions. We help you get ready for your next Annual Enrollment.

  • Project planning
  • Configuring Dayforce to reflect new plan options
  • Developing, testing and implementing new carrier feeds or updating existing ones
Wage Garnishment Administration

Dayforce HCM Services

Alleviate the pains and challenges associated with Wage Garnishments. Our Wage Garnishment Administration service reduces the demands being placed on your business. By outsourcing to us, we’ll handle the process from entry to payment. Let us deal with the administration associated with wage attachments.

  • Entry and prioritization of orders
  • Professional handling of interrogatories and answers
  • Close consultation with your payroll department

Watch this preview to learn how Dayforce HCM can help you find and hire the right people, process pay, manage benefits enrollment, maintain HR records and schedule staff while monitoring compliance through the employee lifecycle.

Preview of Dayforce HCM

Contact us about your human capital management needs

We can help you design your workforce for maximum effectiveness and efficiency. Our cloud-based human capital management technology transforms payroll, benefits, workforce management, human resources and talent management to deliver business results.

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