Contact Ceridian

Contact Us

  • phone

    Call Toll Free

    Are you ready to discuss your human capital management needs with a trained sales representative? Give us a call and we’ll set up an appointment.

    1-800-729-7655

  • Inquiry

    Complete a Sales Inquiry Form

    Short on time now? Request a call from a Ceridian sales representative by completing this brief sales request form.

    If you're already at the RFP stage, you can submit a Request for Proposal.

     

     

Customer Support

We offer our customers support through a variety of mechanisms. HR, payroll and benefits administrators authorized by their employers, who are Ceridian or Dayforce customers, can register to use Support websites targeted specifically for them.


Online Support for:

Ceridian payroll processing, business intelligence, payment solutions, tax filing and time and attendance solutions log in to MyCeridian or complete this form to request support.

MyCeridian customer support website

 Employer Login

Dayforce HCM including Workforce Management, Payroll, Tax, Benefits, Human Resources, Time & Attendance log in to Dayforce Support.

 

Ceridian Benefits Administration

For benefits administration or consumer directed health care services including FSA, HSA, HRA, Dependent Care Accounts log in to www.ceridian-benefits.com or complete this form to request support.

COBRA/Benefits Billing services complete this form to request support.

EAP/LifeWorks solutions contact the Account Services team at accserv@ceridian.com

 

Phone Support for:

Ceridian Payroll Processing, 
Tax Filing, Time & Attendance

Support for employers with more than 250
employees
 using HR/Payroll Web, HR/Payroll 
Latitude, HR/Payroll Access/SQL. You must enter login/PIN or FEIN when calling.

1-800-607-3333 or 
1-888-607-3333 

Benefits Billing Customer Service

1-800-995-9935 

 

Customer Service

1-800-525-5249 

Ceridian Payroll Processing

Support for employers with fewer than 
250 employees
 using Redwood, Freedom 
and HR Authority.

1-866-499-1803 

Reimbursement Accounts

including FSA, HSA, HRA and Dependent 
Care Spending Accounts

1-800-488-8757

Recruiting Solutions

1-877-998-1550, option 2  

Premium Only Plan (POP) Service

1-800-488-8757

COBRA Customer Service

1-800-488-8757

Dayforce HCM

including Workforce Management, 
Payroll,Tax, Benefits, Human Resources, 
Time & Attendance

1-855-432-9367

 

 
Ceridian Login

Authorized administrators using Ceridian solutions can log in to MyCeridian for support resources

 

Employer Login

 

Employees of Ceridian Customers

 

How to Access your W-2 Statement
For both current-year and past-year W-2s, your best source is your employer's/former employer's HR/Payroll department for help accessing your W-2. You can also check your company intranet or HR portal for resources and links.

 

COBRA
Log in to www.ceridian-benefits.com to access your account information
Email continuant.services@ceridian.com OR call 1-800-877-7994

 

Commuter/Transit Reimbursement
Log in to www.ceridian-benefits.com to access your account information
Email transitcustomerservice@ceridian.com OR call 1-877-548-7788

 

Flexible Spending Accounts, Healthcare Spending Accounts, Dependent Care Spending Accounts
Log in to www.ceridian-benefits.com to access your account information

 

Receive a claim form or get answers to questions about your account
Email fsacustomerservice@ceridian.com OR call 1-877-799-8820

 

Report a lost or stolen reimbursement account debit card
Call 1-877-799-8820

 

Report issues with logging in to/accessing your account information on www.ceridian-benefits.com
Complete this form OR call 1-800-469-0429

 

Benefits Billing Customer Service
Call 1-800-995-9935 

 

 

Customer Service
Call 1-800-525-5249 

 

Payroll, Time System & W-2

Contact your employer's HR/Payroll department

Your employer's HR/Payroll department is the best resource for assistance logging in or with questions about your payroll, earnings statements, timecards, employee self-service and W-2s. Your employer's intranet may provide links, help documents and contact information. Employee-level data such as login credentials cannot be accessed by Ceridian, for your safety and confidentiality. If you are a current or former employee of a Ceridian customer, your employer's HR/Payroll department can assist you with any payroll, time or W-2 related issue. Where appropriate, your HR/payroll department will work with Ceridian to resolve your issue.

 

401(k)/Retirement Account
401(k) and retirement plan accounts formerly administered by Ceridian can now be accessed at: www.plandestination.com.

Employees of Dayforce Customers

Online Support for employees of companies using Dayforce
enduserhelp@dayforce.com

 

COBRA

For your protection, COBRA continuation of benefits elections must be submitted via Elect By Net, Elect By Phone, or paper form. Data reported via email cannot be processed.

Access your account information
Log in to www.ceridian-benefits.com

 

Report issues with logging in to/accessing your account information
Complete this form OR call 1-800-469-0429


Get answers to questions about your account, including:

  • Enrollment questions
  • Billing issues
  • Coverage questions
  • Change of address
  • Cancellation of coverage

Email continuant.services@ceridian.com OR call 1-800-877-7994

Global Payroll Processing Solutions


As a leading global payroll provider, Ceridian’s International Payroll Solutions offer extensive coverage of international payroll processing around the world, including the Americas, EMEA, Asia Pacific and more.

International Payroll Coverage
Contact Us

Online

Or Call:

800-729-7655

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