FAQs

Dayforce Mobile

My company doesn’t use Dayforce, can I still use this app for myself?
The Dayforce HCM mobile app is only available to Dayforce HCM customers. Additionally, the necessary mobile features must also be enabled in the main application before employees can use the mobile app. For more information, contact your administrator.

What information is stored on my phone?
Only your Company ID and username are retained. Your password is not stored on your device. An exception is for Apple devices capable of supporting TouchID. If you elect to use TouchID then your password is encrypted and stored on your device. The Dayforce HCM mobile app does not store any other information on your device. See the privacy policy for complete details. For more information about Touch ID security on iPhone and iPad, visit http://support.apple.com/en-us/HT5949.

What is my company ID?
Company IDs are unique to each organization that uses the app, and are used to identify which organization you work for. They differ from your employee number and user name in that they are specific to your organization, rather than to each individual user.

How do I reset my password?
If you are not logged in to the app, reset your password by tapping Forgot Password on the login screen. If you are logged into the app, tap the Reset Password button or menu item in the My Profile feature.

Note: If the app does not display Reset Password, you have not been granted access to reset your password. Contact your manager to reset your password for you.

What is a verified email address?
When you add an email address to your employee record in the main application, the application automatically sends an email to that address. Once you have clicked the verification link in that email, your email address is considered verified.

Note: Verification URLs expire after 24 hours. If you need a new URL, contact your manager or system administrator to re-verify your email address.

Why doesn’t the mobile app have all the features of the web version?
The mobile application is designed to run on small, hand-held smartphones. As a result, the smaller screen space restricts what can be displayed.

Why isn’t a particular feature available on the phone?
There could be two possible reasons for this. First, not all features are available for the mobile application (see above). Secondly, administrators can enable or disable features on the mobile app as necessary. For more information about which features have been enabled for your organization, contact your manager or system administrator.

Are there differences between the iOS and Android versions?
Both platforms have the same features. While there are differences in the look and feel of some features, the functionality remains the same.

I want my time to be displayed in the 24 hour clock, not the 12 hour clock.
Time formats are configured by your administrator in the System Administrator > User feature of the main application. Once configured, both the main application and mobile app will display times using the standard 24-hour clock.

Can you tell me who I should contact in my company for support?
You will need to ask your manager or system administrator for this information.

Who can I contact at Ceridian about the mobile app itself?
Send your email to  DF_Mobile_Issues@ceridian.com

 

COBRA

Ceridian COBRA and Benefits Billing services ended operations on March 31, 2016 for all clients and participants.

Clients:
Clients should contact Ceridian at 800-488-8757 with questions about services prior to your transition date. Call center services will be available until May 31, 2016. The call centers will be operating with reduced staffing, so clients will be provided the option to leave a voice message and have someone respond later. After May 31, 2016 all calls will route to voice message.

Clients that transitioned to WageWorks/CONEXIS should contact them at 888-678-4861 for questions about services after your transition date.

How do I access my COBRA information on your website?

Participants should contact Ceridian at 800-877-7994 with questions about services prior to your transition date. Call center services will be available until May 31, 2016. The call centers will be operating with reduced staffing, so participants will be provided the option to leave a voice message and have someone respond later. After May 31, 2016 all calls will route to voice message.

Participants should contact WageWorks/ CONEXIS for assistance with your account after your transition date. Login to your online account at mybenefits.wageworks.com and click the Message Center tab. You can send a message through your online account or call CONEXIS at the number listed under Contact Information.

Who do I call with COBRA enrollment questions?

Participants should contact Ceridian at 800-877-7994 with questions about services prior to your transition date. Call center services will be available until May 31, 2016. The call centers will be operating with reduced staffing, so participants will be provided the option to leave a voice message and have someone respond later. After May 31, 2016 all calls will route to voice message.

Participants should contact WageWorks/ CONEXIS for assistance with your account after your transition date. Login to your online account at mybenefits.wageworks.com and click the Message Center tab. You can send a message through your online account or call CONEXIS at the number listed under Contact Information.

Who do I call to resolve COBRA billing issues?

Participants should contact Ceridian at 800-877-7994 with questions about services prior to your transition date. Call center services will be available until May 31, 2016. The call centers will be operating with reduced staffing, so participants will be provided the option to leave a voice message and have someone respond later. After May 31, 2016 all calls will route to voice message.

Participants should contact WageWorks/ CONEXIS for assistance with your account after your transition date. Login to your online account at mybenefits.wageworks.com and click the Message Center tab. You can send a message through your online account or call CONEXIS at the number listed under Contact Information.

I have questions about insurance coverage under COBRA. Who do I call?

Participants should contact Ceridian at 800-877-7994 with questions about services prior to your transition date. Call center services will be available until May 31, 2016. The call centers will be operating with reduced staffing, so participants will be provided the option to leave a voice message and have someone respond later. After May 31, 2016 all calls will route to voice message.

Participants should contact WageWorks/ CONEXIS for assistance with your account after your transition date. Login to your online account at mybenefits.wageworks.com and click the Message Center tab. You can send a message through your online account or call CONEXIS at the number listed under Contact Information.

I need to cancel my coverage under COBRA. Who do I call?

Participants should contact Ceridian at 800-877-7994 with questions about services prior to your transition date. Call center services will be available until May 31, 2016. The call centers will be operating with reduced staffing, so participants will be provided the option to leave a voice message and have someone respond later. After May 31, 2016 all calls will route to voice message.

Participants should contact WageWorks/ CONEXIS for assistance with your account after your transition date. Login to your online account at mybenefits.wageworks.com and click the Message Center tab. You can send a message through your online account or call CONEXIS at the number listed under Contact Information.

 

Flexible Spending Accounts, Healthcare Spending Accounts, Dependent Care Spending Accounts

For questions about your account, claims and/or debit cards associated with FSA, HSA, HRA, Commuter and Tuition reimbursement accounts contact WageWorks.
Visit WageWorks.com OR call 1-855-774-7441

Online payroll or timecard information

How do I access my timecard or find the link to report my time?
Contact your employer's/former employer's HR/Payroll department for help accessing the specific timecard site that has been set up for your company. Check the company intranet or HR portal for resources and links.

How do I get into employee self-service?
Contact your employer's/former employer's HR/Payroll department for help accessing the specific employee self-service site that has been set up for for company. Check the company intranet or HR portal for resources and links.

I need my employee self-service password reset. Who do I call?
Contact your employer's/former employer's HR/Payroll department for a password reset or reminder for the employee self-service site that has been set up for for company. Check the company intranet or HR portal for resources and links.

I am having problems logging in to my timecard. What do I do?
Contact your employer's/former employer's HR/Payroll department for help accessing the specific timecard or time reporting site that has been set up for for company. Check the company intranet or HR portal for resources and links.

I am having problems logging in to view my earnings statements. Who can I call?
Contact your employer's/former employer's HR/Payroll department for help accessing the specific site that has been set up for your company's earnings statements. Check the company intranet or HR portal for resources and links.

 

Current and past payroll record

I need to know my hours worked for past pay periods. How can I find that?
Contact your employer's/former employer's HR/Payroll department for help accessing the specific website that has been set up for your company's payroll records. Check the company intranet or HR portal for resources and links.

How can I find out what my payroll deductions are?
Contact your employer's/former employer's HR/Payroll department for help accessing the specific site that has been set up for your company's payroll records. You can also check the company intranet or HR portal for resources and links.

I need to update my direct deposit information. Who do I contact?
Contact your employer's/former employer's HR/Payroll department for help with the specific method that has been set up for for company to update direct deposti information. In addition, you can check your employer's intranet or HR portal for resources and links.

Who do I contact to get access to my earnings statements for a legal matter?
Contact your employer's/former employer's HR/Payroll department for help accessing the specific process that has been set up for your company. Check the company intranet or HR portal for resources and links

Retiree

I'm a retiree. How do I get help with my Control Data or Ceridian pension?
Contact HR Direct at 1-866-231-4029 or email CeridianHRDirect@ceridian.com

W-2s

How do I access my W-2?
For both current-year and past-year W-2s, your best source is your employer's/former employer's HR/Payroll department for help accessing your W-2. You can also check the company intranet or HR portal for resources and links.

How do I change the address where my W-2 will be sent?
Contact your employer's/former employer's HR/Payroll department for help changing the address on your W-2 statement.

How do I access my W-2 information online?
Contact your employer's/former employer's HR/Payroll department for help accessing your W-2 statement.

How do I download my W-2 information?
Contact your employer's/former employer's HR/Payroll department for help downloading your W-2 statement.