September 22, 2014

Talbots Wins A Store Operations Superstar Award From Retail TouchPoints For Innovative & Successful Workforce Management Strategies

 

Associates & Managers Use Ceridian Dayforce Workforce Management To Manage A Healthy Work-life Balance Enabling Increased Customer Engagement

Minneapolis, MN, September 22, 2014 – Ceridian announces that Talbots – a multi-channel retailer of women’s classic clothing, shoes and accessories - has been honored with a Store Operations Superstar award from Retail TouchPoints in the category of Workforce Management. This annual award recognizes organizations that have implemented innovative, successful store operation strategies that tackle intense challenges in a highly competitive omni-channel environment.

“Dayforce Workforce Management helps Talbots improve accuracy and deployment of people and skills which not only improves bottom-line costs, but also helps ensure that we provide service level commitments and quality that customers come to expect,” says Elbee Lewis, director of store operations at Talbots. “Through better visibility into business needs and improved coverage, Talbots employees are more engaged with customers, helping honor our commitment to service excellence.”

“The evolution of human capital management technology has enabled retailers to accommodate the complex scheduling needs associated with operating stores that employ a diverse workforce,” says Debbie Hauss, editor-in-chief of Retail TouchPoints. “Talbot’s use of Dayforce Workforce Management touches many facets of its entire operational strategy - supporting employee engagement, collaboration, team building, recruitment and retention efforts while demonstrating a commitment to a high level of personalized service.”

“We’re thrilled that Talbots has been recognized for incorporating transformative SaaS-based workforce management technology into its operations and HR best practices,” says John Orr, senior vice president of retail at Ceridian. “Empowering sales staff and managers with the ability to access scheduling and HR information at their fingertips showcases the value of mobile workforce management and its potential to support multiple facets of a successful retail strategy.”

The Store Operations Superstar Award winners in 2014 – 14 in total - include small and large retailers and hail from a variety of industry segments. The award honors companies that have implemented the most innovative, successful store operations strategies in the following categories: workforce management, social/mobile, inventory management/loss prevention and customer engagement.

About Talbots:

Talbots is a well-established American brand within the specialty-retailing sector known for its classic approach to fashion, gracious service and ability to wardrobe women of all shapes and sizes. While Talbots serves customers worldwide, the brand is rooted in New England. Founders Nancy and Rudolph Talbot opened their first shop in Hingham, Mass., in 1947. Their business quickly became known as “the store with the red door” and a go-to destination for timeless fashion, great color, impeccable tailoring and personalized service. Today, there are approximately 500 Talbots stores throughout the U.S. (45 states) and Canada with catalogs and an e-commerce site reaching a vast audience of customers around the world. For more information visit: www.talbots.com.

About Retail TouchPoints:
Retail TouchPoints is an online publishing network for retail executives, with content focused on optimizing the customer experience across all channels. The Retail TouchPoints network is comprised of a weekly newsletter, category-specific blogs, special reports, web seminars, exclusive benchmark research, and a content-rich web site featuring daily news updates and multi-media interviews at www.retailtouchpoints.com. The Retail TouchPoints team also interacts with social media communities via Facebook, Twitter and LinkedIn.

 

Media Contact:
Donna Teggart
905-947-7251 (c) 647-388-2464
Donna.teggart@ceridian.com